Privacy Policy

Effective Date: August 23, 2026

Rise & Faith LLC (“Rise & Faith,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, products, and services.

This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit https://riseandfaith.com, create an account, request a quote, place an order, upload artwork, contact us, or otherwise interact with Rise & Faith LLC.

1. Who We Are

Business Name: Rise & Faith LLC
Website: https://riseandfaith.com
Contact Email: projects@riseandfaith.com

Rise & Faith LLC provides printing, custom merchandise, apparel, promotional products, branding and graphic design, website and digital services, technology services, and related products and services.

2. Information We Collect

Depending on how you interact with our website, we may collect information including:

• Contact information, such as your name, email address, telephone number, company or organization name.
• Billing and shipping information, including billing address, shipping address, and related delivery information.
• Account information, such as account credentials, account preferences, order history, and saved addresses.
• Order information, including products purchased, quantities, customization options, prices, shipping method, order status, and transaction history.
• Quote and project information submitted through our Request a Quote or Contact forms.
• Artwork and uploaded files, including logos, photographs, designs, PDFs, screenshots, reference files, or other materials submitted for printing, design, or project purposes.
• Payment-related information processed by our third-party payment providers.
• Technical information, such as IP address, browser type, device information, operating system, referring pages, and website activity.
• Communications you send to us through forms, email, or customer service inquiries.

3. Orders and Purchases

When you purchase from Rise & Faith LLC, we collect information necessary to process and fulfill your order. This may include your name, billing address, shipping address, email address, telephone number, order contents, customization selections, shipping preferences, and payment status.

We use this information to:

• Process and manage orders.
• Confirm payments.
• Produce customized products.
• Communicate regarding artwork, proofs, revisions, production, and shipping.
• Provide customer service.
• Handle refunds, disputes, reprints, or order-related claims.
• Maintain business, accounting, and transaction records.

4. Customer Accounts

Customers may create an account on our website or complete certain purchases as guests.

If you create an account, we may store your name, contact information, shipping and billing addresses, order history, and account preferences so that you can manage future purchases and access your order information.

You are responsible for keeping your account credentials confidential and for notifying us if you believe your account has been accessed without authorization.

5. Payments and Payment Providers

Rise & Faith LLC does not independently store complete credit or debit card numbers on our website.

Payments may be processed through third-party payment service providers, including, where enabled:

• WooPayments
• PayPal
• Credit and debit card networks
• Apple Pay
• Google Pay
• WooPay
• Affirm
• Klarna
• Cash App Afterpay

These providers may collect and process payment, identity, device, fraud-prevention, and transaction information according to their own privacy policies and terms.

We may receive limited transaction information from payment providers, such as payment status, transaction identifiers, fraud indicators, refunds, disputes, or payout information.

6. Shipping and Delivery

When an order requires shipping, we may share necessary information with shipping carriers, fulfillment providers, production partners, or logistics services.

This information may include:

• Name
• Shipping address
• Telephone number
• Email address
• Package and order information
• Tracking information

We only provide information reasonably necessary to process, ship, track, or deliver your order.

7. Quote and Contact Forms

When you submit a Request a Quote, Contact Us, or other website form, we may collect information you voluntarily provide, including:

• Your name and contact information.
• Your company or organization.
• Product or service requested.
• Project specifications.
• Budget and desired completion date.
• Order or quote number.
• Messages and project details.
• Uploaded artwork or files.

We use this information to respond to inquiries, prepare estimates, provide services, communicate about projects, and maintain relevant business records.

8. Artwork and Customer File Uploads

Customers may upload artwork, logos, photographs, documents, screenshots, or other digital files to our website.

Uploaded files may be used for purposes including:

• Preparing quotations.
• Reviewing artwork.
• Creating proofs.
• Producing custom products.
• Providing design services.
• Resolving customer service issues.

Customers should only upload files they are authorized to use. Please avoid including unnecessary sensitive or confidential personal information in uploaded files.

We may retain certain project files when reasonably necessary for order history, reorders, production records, customer support, dispute resolution, or legal and business recordkeeping.

9. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functionality, maintain shopping carts, manage customer accounts, remember preferences, process checkout activity, improve security, and understand website performance.

Cookies may be used for purposes including:

• Maintaining shopping cart contents.
• Remembering logged-in users.
• Providing checkout functionality.
• Preventing fraud and abuse.
• Remembering website preferences.
• Measuring website performance where analytics tools are enabled.

Some third-party services integrated with our website may also set cookies or use similar technologies according to their own privacy policies.

10. Spam Prevention and Website Security

We use security technologies to protect our website, forms, customers, and business systems from spam, fraud, bots, unauthorized access, and malicious activity.

Our website currently uses Cloudflare Turnstile to help distinguish legitimate website visitors from automated or abusive traffic.

Security services may process technical information such as IP address, browser information, device signals, and website interaction data for security and fraud-prevention purposes.

11. Comments and Reviews

If you leave a product review, comment, or other publicly visible content, we may collect the information you provide along with technical information used for spam prevention and security.

Information you intentionally publish in a public review or comment may be visible to other website visitors.

Where enabled, WooCommerce may identify reviews submitted by customers who have purchased the applicable product as “verified owner” reviews.

12. Embedded Content and Third-Party Services

Pages on our website may contain embedded content or integrations from third-party websites or services, including videos, social media content, payment services, maps, shipping services, or other external functionality.

These third parties may collect information about your interaction with their services according to their own privacy policies.

13. How We Use Personal Information

Rise & Faith LLC may use personal information to:

• Provide and improve our products and services.
• Process orders and payments.
• Fulfill and ship purchases.
• Prepare quotes and estimates.
• Communicate with customers.
• Provide customer service and technical support.
• Create and manage customer accounts.
• Review artwork and produce customized products.
• Prevent fraud, abuse, and security threats.
• Maintain accounting and transaction records.
• Comply with legal, tax, regulatory, and contractual obligations.
• Resolve disputes, claims, chargebacks, returns, and reprints.
• Improve website functionality and customer experience.

14. Who We Share Information With

We do not sell personal information in the ordinary course of our business.

We may share information with service providers when reasonably necessary to operate our business, including:

• Payment processors.
• Shipping carriers.
• Fulfillment and production partners.
• Hosting and website infrastructure providers.
• Security and fraud-prevention providers.
• Email and communication providers.
• Technology and software service providers.
• Professional advisers such as accountants, attorneys, or consultants where appropriate.

We may also disclose information when required by law, legal process, court order, governmental request, or when reasonably necessary to protect our rights, customers, property, or security.

15. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including operational, legal, tax, accounting, security, and dispute-resolution requirements.

Our current WooCommerce retention settings include:

• Inactive customer accounts: up to 24 months.
• Pending orders: up to 90 days.
• Failed orders: up to 90 days.
• Cancelled orders: up to 24 months.
• Refunded orders: up to 84 months.
• Completed orders: up to 84 months.

Certain records may be retained longer when reasonably necessary for legal compliance, tax obligations, accounting requirements, fraud prevention, disputes, chargebacks, warranties, or other legitimate business purposes.

16. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, which may include the right to:

• Request access to personal information we maintain about you.
• Request correction of inaccurate information.
• Request deletion of certain personal information.
• Request a copy of information you provided to us.
• Object to or limit certain uses of personal information where applicable.
• Withdraw consent where processing is based on consent.

Certain information may not be deleted when we are required or permitted to retain it for legal, tax, accounting, fraud-prevention, contractual, security, or dispute-resolution purposes.

To submit a privacy-related request, contact us at: projects@riseandfaith.com.

We may need to verify your identity before processing certain requests.

17. Data Security

Rise & Faith LLC uses reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, misuse, or destruction.

However, no website, electronic transmission, payment platform, or storage system can be guaranteed to be completely secure.

18. Children’s Privacy

Our website and commercial services are not directed specifically to children under 13, and we do not knowingly collect personal information directly from children under 13 without appropriate authorization.

If you believe a child has provided personal information to us improperly, please contact us so that we can review and address the situation.

19. International Visitors

Rise & Faith LLC operates from the United States. If you access our website from outside the United States, information may be processed or stored in the United States or other locations where our service providers operate.

By interacting with our website, your information may therefore be subject to laws different from those of your country of residence.

20. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business, website functionality, services, technology providers, or applicable requirements.

When changes are made, we may update the Effective Date shown at the top of this page.

We encourage visitors and customers to review this Privacy Policy periodically.

21. Contact Us

If you have questions about this Privacy Policy or how Rise & Faith LLC handles personal information, please contact:

Rise & Faith LLC
Website: https://riseandfaith.com
Email: projects@riseandfaith.com